Purchase Policy
By placing purchase order(s) with Valor Communication Inc. you are agreeing to the pricings, payments term, shipping charges, and conditions. We reserve the right at any time after receiving your purchase order(s) to decline the order(s) for any reason. All new customers are required to pay in advance 50% of the 1st initial order; payment may be made with credit card or wire transfer.
Shipping & Handling
According to our work schedule, usually an order can be shipped on the same day if you have submitted the order by 11 am, but it is not guaranteed. If the order cannot be shipped within the same day, then usually the order will be shipped on the following business day. We have UPS and other shipping companies to provide the best service to fit your business needs and to ensure on-time delivery. It is your responsibility to accept the delivery and any charges that may apply, including any extra charges for services you requested, i.e., special routing, inside delivery, etc.
Shipping charge(s), re-shipping charge(s), and a 30% restocking fee may apply to all rejected or returned package(s).
Receiving
Please inspect the box(es) for signs of damage before opening your product. If you think there may be product damage, please take a photo of the unopened box. This will help prove that damage was the carrier’s fault. Please retain original packaging until you have verified your product performs as expected in accordance with the warranty & policy.
Note: Once your order has been delivered to your location, you have up to 48 hours to report any shortage and wrong products.
Limited Warranty Information
Our products are supported by different limited warranties. This Limited Warranty Information is only for Defective Products. Please read each warranty to determine which terms and conditions apply.
45 days limited warranties applies to all of our products, except for Bluetooth accessories.
90 days limited warranties applies to Bluetooth accessories.
We are not responsible for any misused, abused, or any damage caused by human error on installation. For more information please call our Sales Department at (604) 285-6766.
Cancellation
You are responsible for 30% restocking fee for order that is cancelled after the S.O. is issued & processed. The definition of Processed is when the product requested has been put aside for fulfillment of the order. This will be an automatic response if we receive no notification from you for 7 business days.
Return & Exchange
We offer 15 days return or exchange on good products. All return and exchange products must be in its original condition. A credit or exchange may be issued per request upon inspection. Shipping cost is non-refundable. Exchange may be accepted for any defective products. Please refer to Limited Warranty Information and RMA form for details. We do not accept any return on all custom orders unless it is a mishap caused internally. All closeout/clearance products are final sale; no exchange, no refund, and no return.